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"There are lessons to be learned by all in this fun, fast paced game, which can impact decision-making and perspectives in the real world."
Marjorie G., Dartmouth Institute for Health Policy and Clinical Practice
"You can see how effectively a team communicates, how they work together under pressure, how risk averse they are. Do they play by the rules or are they looking for creative and innovative ways to solve common problems? It's amazing all that can be discussed during a debrief with the team. I see it as a fit for any organization and any composition of players."
Lisa B., GE Healthcare
"Ratings from participants were consistently 5 (out of 5). The learnings have been broad and profound. Thank you!"
Kay Hall, Lean Leader, Portland Adventist Medical Center
"It's about collaboration...about seeing your department as one piece of an enormous mosaic. I bet there was a department manager in a dry room on the Titanic who went down thinking 'It's OK, my department is dry."
William Ward, Johns Hopkins University
“The program provided a wonderful opportunity for our managers and directors to gain insights into the direct impact that teamwork, communication and ‘thinking outside the box’ have on their success as leaders. And they had fun!”
Patricia M., Kaiser Permanente, San Francisco

Friday Night at the ER is a simulation game for teams to learn to collaborate and innovate while considering the effects of their decisions on the system.

What does it teach?

Who is it for?

How does it work?

  • Applied systems thinking
  • Collaboration across boundaries
  • Smart innovation
  • Data-driven decision making
  • Designing structure for desired behavior
  • Any work team or group whose members must work together for excellent performance.
  • Any industry or type of organization.
  • In educational programs for leadership development, management training, process improvement, team building.
The game simulates the challenge of managing a hospital during a 24-hour period. Players perform distinct functions, but they come to realize they also depend on one another. One or more teams play the game (1.5 hrs), then debrief the experience (1.5 hrs) to share insights and apply them to their work. For groups of 4 to 200, with a program leader (who you or we can provide).

What can it teach?

  • Applied systems thinking
  • Collaboration across boundaries
  • Smart innovation
  • Data-driven decision making
  • Designing structurefor desired behavior

Who is it for?

  • Any work team or group whose members must work together for excellent performance.
  • Any industry or type of organization.
  • At a team meeting.
  • In education programs for business management, process improvement, leadership development, Systems Thinking, team building.

How does it work?

The game simulates the challenge of managing a hospital during a 24-hour period. Players perform distinct functions, but they come to realize they also depend on one another. One or more teams play the game (1.5 hrs), then debrief the experience (1.5 hrs) to share insights and apply them to their work. For groups of 4 to 200, with a program leader (who you or we can provide).
Where in the world is Friday Night at the ER?
Customers
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VTT Technical Research Centre of Finland
NE Georgia Health System
University of Pittsburgh Medical Center
O'Connor Hospital
VA Maryland Healthcare System
Cablevision Systems Corp
New Visions for Public Schools
Breakthrough!
US Internal Revenue Service
Evans & Peck
Wyeth-Ayerst Laboratories
The KPI Institute
The Change Agency
Quorum Health Resources, Inc
Spartanburg Regional Health System
Lazuli Coaching
Carilion Clinic
St David's Medical Center
Pacificare
UPMC Shadyside Hospital
CorVal Corporation
DeKalb Medical Center
Husson College
Piedmont Hospital
Eastman Kodak Company
The Innovative Edge
Prince William County
University of Connecticut
Belmont University School of Nursing
Organizational Systems Design
UCSF Center for the Health Professions
The Mississauga Hospital
Pace University Lubin School of Business
Hackensack University Hospital
University of Hawaii
Barsky and Associates
AON Consulting Inc
Geisinger Health System
Wells Fargo Bank
Group Health Cooperative
JTDMH
City University of Hong Kong
Overlake Hospital Medical Center
Joe Philipp Consulting
City of Colorado Springs
The Limited, Inc
Thomas Jefferson University
Baptist Medical Center Beaches
WakeMed Health & Hospitals
EleCenteronic Data Systems
Rex Healthcare
Wichita State University-SON
Baptist Medical Center
Tripler Army Medical Center
Clemson University School of Nursing
Healthcare Risk Resources Intl.
Stockamp & Associates
Performance Leverage, Inc
Abington Memorial Hospital
Company Coaching
Pacific Gas & Electric Company
Synergies
First Health of the Carolinas
Environmental Protection Agency
Alcan, Inc
The Kairos Group
Peninsula Regional Medical Center
National Institutes of Health
Davis Construction
Kaiser Permanente
Maine Medical Center
HPLS Ltd
TMI Consultancy Sdn Bhd
West Virginia University School of Nursing
Georgia Baptist Medical Center
Alomentor
Results Leadership Group
Legacy Health System
The Hospital & Healthsystem Assn of PA
Peace Arch Hospital
Hershey Medical Center
Arizona Prevention Resource Center
Kings Fund College
Ingham Intermediate School District
University of New Mexico Medical Center
Zumble Com.EServicos LTDA
Greater Baltimore Medical Center
US Postal Service
Danbury Hospital
Cisco
Meridia Health System
Consolidated School District
Phoenix Children's Hospital
Right Management
Porter Memorial Hospital
City of Farmers Branch
HCT Consulting
Nebraska Medical Center
Newton Memorial Hospital
United Health Services
Evans & Peck
Wilmington Hospital
Sustainable Leadership Lab
Baruch College
Christus Health
Michigan State University
Russ Linden and Associates
Northeast Utilities
Office of Performance Excellence
Penn State University
Ortho Pharmaceutical Corp.
M.I. Bassett Hospital
Kaiser Permanente Medical Center
University of St. Thomas
HCA
College of India
MedStar Health
City of Plano
Century City Hospital
University of Maryland
EDC
Omega Point International
Santa Rosa Healthcare
HealthEast Midway Health Services
Express Personnel Services
Infineon Technologies Asia Pacific
Edmonds Community College
ING Investment Management
Yale Newhaven Health
EFI, Inc
Premier Integration
St Rose Dominican Hospital
Rio Salado College
Universita de gli Studi di Bergamo
Broadlane
Pennsylvania Hospital
Partners in Change
CIBC Leadership Centre
Howard University Hospital
VA New Jersey Health Care
Cleveland Clinic
Hillside Children's Center
GE Healthcare
Queens Medical Center
Rockcastle Hosp and Resp. Care Center
Lewis University
China Productivity Center, Quality Div
Mithrandir's Ltd
Georgetown University Medical Center
Lehigh Valley Hospital
Vejle Handelsskole
Franciscan Skemp Healthcare
VHA Inc
Silicon Graphics Inc. - SGI
Christiana Care Health Services
Amoco Corporation
Northern Michigan Hospital
DeKalb Medical Center
Legislative Data Center
Country Insurance and Financial Svcs
Chisholm Institute
MemeNet
The Chartis Group
Johns Hopkins Bloomberg School of Public Health
Advocate Trinity Hospital
Southwest Washington Medical Center
Sacred Heart Health System
Tampa General Hospital
Alaska Native Medical Center
Geyer Szadkowski Consulting
Swedish Medical Center
Eastman Chemical Company
Catalyst Consulting Group
Methodist Health Care Systems
Health Partners
PSS University
College of St. Scholastica
British Columbia Systems Corporation
Union Memorial Hospital
City of Waco
Northern Health
Glaxo Wellcome
Saint Louis University
Canadian National Railroad
Bronson Methodist Hospital
North Colorado Medical Center
ADP
Pepsi Bottling Group
Voluntary Hospitals of America
TEAM Consultants, Inc
San Jose State University
Community Hospital of Munster Indiana
Samaritan Health System
Mary Hitchcock Memorial Hospital
PDR Yonetim Ve Bilisim Egitimleri Danismanlik
SpeCentera Communications
Georgetown University School of Nursing
Owens-Illinois
Big!mprovement
David Eitel
Naval Aviation Supply Office
Methodist Hospital
BJC Health System
Chiba Institute of Technology
Prime Partner Japan (PPJ) Co. Ltd.
Federal Aviation Administration
Loyola University
Marin General Hospital
Central Washington Hospital
Carle Foundation Hospital
Pluijmakers Business Solutions
VLSI Technology, Inc
Sprint
Emory University
Baxter Health Care
Cliff Hahn Consulting
K.I.S.S. Ltd
Portland General EleCenteric
University of North Carolina Hospitals
Halliburton Energy
Kuwait Petroleum Denmark A/S
Lutheran General Hospital
National Defense Headquarters
Antelope Valley Hospital Med Center
Lifebridge Health Inc
Deloitte Touche
St Lucie Medical Center
Salem Hospital
Dartmouth Medical School
BMC Groep bv
Peco Energy Company
Danish Institute for Health Services
Capital Associated Industries
AEGON
U Mass Memorial Medical Center
Heartland Area Educ. Agency
Mark Gian and Associates
Arthur Andersen
Ingalls Memorial Hospital
City of Raleigh
Naval Inventory Control Point
Baptist Hospitals & Health Systems
Abbott Northwestern Hospital
Konsulentfirmaet HORISONT
Good Samaritan Hospital
Scott & White Memorial Hospital
Australian Defence Force Academy
TH Doris & Associates Inc
KursusCenter Vest
Entergy Nuclear
University of Kentucky
Eastern Illinois University
University of Memphis
Kraft Construction
Ivy Planning Group
Mercy Hospital Medical Center
Triple H Consulting
Santa Rosa Hospital
SpeCenterum Health
BJ's Wholesale Club
Dartmouth Institute for Health Policy
Deloitte & Touche
Dalhousie University
Innergize Training
Intrestik
University of Alabama Medical Center
PSI Consulting Inc
Mount Carmel Health
IMD
Moskal Associates, Inc
The Chinese University of Hong Kong
University of New Hampshire
IDX Systems
St Joseph's Medical Center
The Ottawa Hospital
INCAE
University Health Network
St James Hospital & Health Centers.
University of South Florida
Riverside Methodist Hospitals
Dartmouth Hitchcock Medical Center
Methodist Health
Inova Health System
Naval Surface Warfare Center
St Vincents Training Hospital
Kansas State University
St John Health System
Providence Hospital
City of Lynchberg
Willamette University
Bryn Mawr Hospital
Physicians Regional Medical Center
US Census Bureau
West Virginia University Hospital
Henry M. Jackson Foundation
Concord Hospital
Gwinette Health System
Connecticut Center for School Change
Performance Consulting, Inc.
Technical Project Services Inc
Human Technology
Portland University
North Kansas City Hospital
University of Nebraska Medical Center
SSM Health Care
ESPN
Riverside Medical Center
Cleveland Clinic Foundation
Harris Methodist Health Services
City of Sunnyvale
San Francisco General Hospital
Sue Dawson Consulting
City of Roermond
Adena Regional Medical Center
Doug Mosel Consulting
Washoe Medical Center
Improvision
Catholic Health Corporation
Common Denominator Inc.
Fairplay Consultores
Xilinx
WellSpring
Muskegon Community College
HealthNet
No. Ontario School of Medicine
Cincinnati Children's Hospital Medical Center
Alfred I. Dupont Institute
Em Lyon
White Memorial Medical Center
Baptist College of Health Sciences
Phelps Memorial Hospital
The Camden Group
MacVittie and Associates
University at Buffalo
TMCare / Tucson Medical Center
The Methodist Hospital Education Institute
Minneapolis EERC (VA)
Washington Business Week
William Osler Health Center
Northside Hospital
Washoe County Library
Physician Sales and Services
Tenet Healthcare
Anmed Health
Deloitte Consulting
Willis Corroon Ltd.
Pittsburgh Regional Healthcare Initiative
McKinsey & Co.
National Center for Atmospheric Research
Johnson and Johnson
Atlantic City Medical Center
Ethicon Endo-Surgery
No. New York Rural HC Alliance
Children's Memorial Medical Center.
Humber River Regional Hospital
Carson Tahoe Regional Medical Center
McCall Graduate School of Business
Danvers Savings Bank
Intermediate School District 287
Hackley Hospital
Adventist Health System West
San Mateo County EMS Agency
State of Michigan
Santa Cruz Medical Clinic
VISN 11
Cerner Corporation
US Veterans Administration
St Michaels College
East Carolina University
County of Fairfax
KCI
Johns Hopkins University
Scottish Rite Children's Med. Center
Children's Hospital of Philadelphia
Montcalm Community College
US Department of Veterans Affairs
International School of Brussels
Exelonr
Minnesota Dept. of Transportation
Blue Cross Blue Shield of Tennessee
Inspire One Consultants Pvt Ltd
SSM Health Care
Business Consulting Network
Createch
Charleston Area Medical Center
Amoco Corporation
Northwest Covenant Healthcare System
Methodist Hospital of Indiana
Anna Ewins & Associates
Strong Memorial Hospital
Concordia College
Tenet Healthcare
Linac
University of New South Wales
Saint Barnabas Healthcare System
Bethesda Hospital
Lansing Community College
IBC Kurser
Scripps Mercy Hospital
Quantum Innovations
Medical Center Hospital of Vermont
Mary Washington Hospital
Watson Wyatt Canada
Michigan Technological University
Main Line Health
Parsec Consulting
Crouse Hospital
HealthWorks, Inc
CALPERS
Promina Southern Regl Health Sys
Children's Health System
Saint Louis University
University of Tennessee
St Mary's Regional Medical Center
Harborview Medical Center
Wausau Hospital
University of Kansas Medical Center
W Des Moines Community School District
Broward General Medical Center
El Centro Regional Medical Center
A3 Consulting
Kadlec Medical Center
Take Action
CGF Resolution Group Inc
PML Associates
Training Games
Meriter Hospital
Heartwork, Inc
University of Pittsburgh Medical Center
Christiana Care Health Services
Parkview Medical Center
City of San Marcos
Washtenaw Community College
Allegheny University of the Health Sciences
Alliance Capital Management Corp.
College of DuPage
University of Texas
Columbus Regional Hospital
Henrico County
Gillette Children's Hospital
US Centers for Medicare & Medicaid Services
Hampton University
Baylor Health Care System
East Bay Municipal Utility District
Georgetown University Hospital
UPMC Health System
TestAmerica Laboratories Inc
Providence General Medical Center
Kursuscentret
St Francis Hospital & Health Center
CIGNA HealthCare
City of Minneapolis
St Johns Hospital
Henry Ford Hospital
St Joseph's Hospital & Medical Center
State of Nebraska
Boys and Girls Clubs of America
Stanford Hospital & Clinics
Sutter Health System
Juran Institute, Inc
Boston University
Wessex Training Ltd
Albert Einstein Healthcare Network
PeopleAchieve
Pace University
Dignity Health
Leadership Academy, LASchool District
Childrens Healthcare of Atlanta
Wisconsin Public Service Corporation
Educational Testing Service
Quest Diagnostics
Hawaii Pacific Health
Lifespan
TMI Training and Consulting
Acumen Integrat
Kaiser Permanente
Eliesha Training
Karolinska Institutet
G.E. Medical Systems
Vanderbilt University
National Community Leadership Institute
Institute for Healthcare Improvement
UCLA
Singapore General Hospital
Allina Health System
Providence Health Services
SBA Euro
Sony Pictures Entertainment
Mayo Clinic and Foundation
US Department of Veterans Affairs
General Electric
Hewlett Packard
Childrens National Medical Center
The Boeing Company
Xilinx
United Way
Walt Disney Studios
Intel Corporation
L.L. Bean
Huron Consulting Group
Deutsche Telkom AG
Johns Hopkins Medical Center